The Rock Face

My stay at “The Rock Face” hotel was an extremely disappointing experience. The description of the room I booked turned out to be completely misleading. The reality was quite different: a room much smaller than advertised, infested with cockroaches, and a completely different view than promised. The most disappointing point was the view. Instead of the spectacular view of Ella Rock that I was expecting, I was confronted with a building under construction. One of my windows even overlooked a telephone tower, a total surprise that was nowhere in the pictures when I booked. What made the situation even more frustrating was that the hotel manager was completely uncooperative when I raised my concerns. She even laughed at my concerns, which is unacceptable for an establishment that claims to offer quality stays. I can only express my disappointment and frustration regarding this establishment. I expected a pleasant stay as advertised, which unfortunately was not the case. I would like to point out that other reviews left by other customers make it clear that this was not an isolated incident. I firmly believe that future customers deserve to be properly and transparently informed to make informed decisions when traveling. I unfortunately do not recommend this establishment and hope that my review will serve to enlighten other travelers on the potential problems they may encounter.

We had an very enjoyable stay at The Rock Face. Our room was clean and comfortable and had great views across to Ella Rock and Little Adam's Peak. The owner and her family/staff were very pleasant. A short but steep walk gets you straight into the main road with its many great value, delicious restaurants. We initially booked for two nights but enjoyed Ella so much that we extended by another four days. A train strike caused a change to our plan which meant that we then had to leave earlier than anticipated. The owner accommodated this new change without any problem. Definitely recommended.

First of all it's located up a hill where u have to climb atleast 50 steps up or vehicle road where tuk tuk drivers refuse to go or overcharge. Found many cockroaches in the room. Bathroom full of bugs. Hotel staff said payment only in Sri Lankan rupees when booking says Usd. They then overcharge currency exchange. Breakfast was cold but sufficient. Internet worked like 1998. I was injured climbing the steps during rain and hotel staff just laughed at the situation. This hotel made my holiday a nightmare. Lastly the cancelled my booking even though I paid in full and stayed the entire duration.

Had a wonderful 5 day stay here with my family. The location is conveniently almost right at the Ella central area but on a hill that keeps it away from all the hustle and bustle. A bit of a steep climb but that is one of the charms of Ella. Place is run by a family who are very warm and welcoming. They genuinely go the extra mile to make your stay special. Rooms have all the basic facilities and are very clean. Absolute value for money.